Installation and Device

Do I need Internet service at home to use iTalkBB Home Phone ?

Yes. iTalkBB Home Phone service connects your calls using Internet connection, not a traditional phone line. As long as you have Internet service at home, either cable, DSL, or fiber, you can use iTalkBB Home Phone service.

What is iTalkBB Home Phone Box?

The iTalkBB Home Phone Box is a VoIP phone adapter that connects your existing phone line to your high-speed Internet. After you signed up iTalkBB Home Phone service, you will receive a package with the Box in it. Please follow the instructions on the manual to set up and connect the Box, and then you will be able to enjoy the economical and convenient iTalkBB Home Phone service.

How to install iTalkBB Home Phone? Do I need professional installation?

You iTalkBB Home Phone is easy to install, and there's no need for professional installation. It only takes 3 minutes to complete the installation. For detail instructions please click hereYou can also find the installation kit in your iTalkBB package.
Got more questions? You may reach our 24/7 customer service at 1-877-482-5503 for assistances.

Can I use the phone service immediately after I installed iTalkBB Home Phone Box?

If you received your iTalkBB Home Phone Box by mail, you are able to use the phone service immediately after you installed the device correctly.
If you got the device directly from iTalkBB retail stores or authorized dealer stores, it may take up to 24 hours for you to make or receive calls.

What kind of telephone should I use for iTalkBB Home Phone service?

The iTalkBB Home Phone Box works with all kinds of telephones, weather it is a cord or cordless phone set.

Can I use multiple phones with iTalkBB's service? How to install?

Yes. We recommend you to use cordless phones with multiple handsets throughout the whole house. Simply hook up the base set with iTalkBB Home Phone Box for all other sets to work.
We DO NOT suggest you plug the iTalkBB Home Phone Box directly to the wall jack on your own, unless you have professional help from the electricians. iTalkBB is not responsible for any damages to device or network caused by errors during wall wiring.

What should I do if my iTalkBB Home Phone Box does not work?

iTalkBB offers a life time guarantee on phone Box. If for any reason your iTalkBB Home Phone Box fails to work, iTalkBB will replace it at no cost. Please call our 24/7 customer support hotline at 1-877-482-5503 to exchange the device.

Keep your Existing Phone Number

Can I transfer my phone number to iTalkBB and how long till the number transfer take?

iTalkBB Home Phone provides you free number transfer service, helping you keep your current phone number. The number transfer usually takes 2-6 weeks. During this period, please DO NOT cancel your phone service with your current carrier. We will give you a temporary number for your iTalkBB Home Phone. After your number has been successfully transferred to iTalkBB, the temporary number will cease to be effective.Click here to check detailed information for Number Transfer.

How to submit the number transfer request?

1.Fill out theLetter of Authorization
2. 2. Prepare the first page of your phone bill from your previous carrier. You may upload it online after you fill out the Letter of Authorization, or fax it to 1-800-872-2059, or send it by email to portin@iTalkBB.com Click here to see a copy of the （Click heresample bill
Please note:
1) The process will start after we receive both #1 and #2 documents.
2) Please make sure the following information is on the phone bill you provided to us: Name, Address and the Phone Number you wish to transfer. All information has to be consistent with information provided on the Letter of Authorization Form.
3) DO NOT cancel your phone service with your previous phone service provider during the number transfer process, otherwise your phone number may fail to be transfer and could be lost permanently.

How do I know the number is successfully transferred?

Number transfer usually takes 2-6 weeks. During the process, we will send you email notifications regarding the progress. You may click here or call our 24/7 customer support hotline 1-877-482-5503 to check the number transfer status. After your number has been successfully transferred to iTalkBB, your previous phone service will be automatically cancelled. You don't need to cancel the service yourself. However, we suggest you to contact your phone company to confirm the termination of the service.

Do I need to cancel my current phone service during number transfer?

Please DO NOT cancel your phone service with your previous phone service provider during the number transfer process. Otherwise your number may be lost which causes your number transfer fail. After your number has been successfully transferred to iTalkBB, your previous phone service will be automatically cancelled. You don't need to cancel the service yourself. However, we suggest you to contact your phone company to confirm the termination of the service.

Can all telephone number be transferred to iTalkBB?

Most of the numbers can be transferred without problem. However, for a few DSL customers, their telephone service is bundled with the DSL broadband service. Therefore, the telephone service cannot be canceled alone. If you are a DSL customer, please verify with your DSL company before you submit the telephone transfer application. iTalkBB is not responsible for any loss due to number transfer.

Calling Methods and Quality

How to use iTalkBB Home Phone to make phone calls?

It is basically the same as traditional home phone. You only need to pick up the phone and dial the destination phone number.
1. For calls within Canada & the US & Canada: Dial Area Code + Phone Number (i.e. 1-202-888-8888)
2. For international calls: Dial 011 + Country Code + Phone Number (i.e. 011-86-10-8888-8888)
3. For calls to other iTalkBB users: Dial their iTalkBB 899 Number (What is 899 number ?)
4. For fax to Canada and US: Press"#"+1+fax number. For example: #+1+888-888-8888

How is iTalkBB's voice quality compared to traditional phone services?

Our voice quality is the same as traditional phone service, as long as your internet connection is stable.

What should I do when the calling quality is bad?

There are many reasons that can cause bad voice quality. Pleaseclick hereto go to the Troubleshooting page, which can helps you resolve some quality problems.

Can I use the computer and talk on the phone at the same time?

Yes. Our phone service will not affect your computer use at all.

When I was travelling, can I install the Phone Box somewhere else to make and receive calls?

Yes. Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. No matter you are moving to a new place or travelling abroad, you can take the iTalkBB Phone Box anywhere in the world. As long as you install it correctly and connect it with the internet, you can use it to make or receive phone calls easily from the same number and with the same rate.

After I got the iTalkBB Home Phone service, do I still need to buy international telephone card like I used to?

No. iTalkBB provides you low rate international calling service. Click herefor detail international calling rates The only thing you need to do is to pick up the phone and dial the destination number.

Sign up, Change and Cancel the Service

What is my iTalkBB phone number?

After installation, please use your iTalkBB Home Phone to call your mobile phone or other phone with caller ID feature. And then you can see your number from it. Or you canclick hereto find your phone number.
If you applied to transfer your current phone number, before the process is completed, this number is your temporary phone number. After your number has been successfully transferred to iTalkBB, your phone number will be the number you transferred, and the temporary number will cease to be effective.

What is the 899 number of iTalkBB Home Phone? What can I do with this number?

The 899 number is the internal number of your iTalkBB Home Phone. The number is on your iTalkBB Home Phone Box.Click hereto see detailed illustration. This 899 number allows you to:
1. It is the User ID for your online account. After you logging in the account, you can view your bill, make online payments, view usage, add features, referral friends, manage service credits and update your account information at any time.
2. iTalkBB Home Phone provides you free in-network calling service. Every iTalkBB Home Phone user can make free iTalkBB-to-iTalkBB calls by dialing each other's 899 number.
3. When you refer your friends to sign up for iTalkBB Home Phone service, you can receive current special referral gifts. When the friend you referred is signing up for the service, he/she can input your 899 number or tell our sales representative your 899 number, and then the referral relationship will be established. For more information about current referral promotion, please click here

Can I change my iTalkBB Home Phone plan at anytime I want?

You can upgrade your plan at anytime you want without any charges. When you want to downgrade your plan, there are several different circumstances. If you are still in the 30 day period after registration, you don't need to pay for anything to change plan. If you are in a contract, you need to pay a $29.99 fee to downgrade your plan. If you are a non-contract plan customer, or your contract has expired, you can change your plan any time with no charges.

Can I cancel iTalkBB Home Phone at anytime I want?

In order to let you try our service with no worries, iTalkBB Home Phone offers you a 30 days money back guarantee. Within 30 days of your purchase, you can cancel the service and get a full refund hassle-free. After 30 days, if you want to cancel our service within contractual period, a $99 early termination fee will apply. If you are a non-contract plan customer, or your contract has expired, you can cancel at any time with no charges.

How can I cancel iTalkBB Home Phone service?

Please call our 24/7 customer support hotline 1-877-482-5503 to cancel the service. After your cancellation request has been submitted, please send the iTalkBB Phone Box back to the address that our customer support representative gave you. After we received your returned device, your service is successfully cancelled.

If I move to another place, what should I do with my iTalkBB Home Phone service?

Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. No matter you are moving to a new place or travelling abroad, you can take the iTalkBB Phone Box anywhere in the world. As long as you install it correctly and connect it with the internet, you can use it to make or receive phone calls easily from the same number and with the same rate.
If you want to change your phone number with another area code, Please call our 24/7 customer support hotline 1-877-482-5503. It is completely free. And you don't need to exchange the device.

Taiwan Access Number

What is Taiwan Access Number?

iTalkBB offers you FREE Taiwan Access Number service. Your family and friends in Taiwan can call this number first then your iTalkBB 899 number to reach you. When calling you by this number, they don't need to pay any international long distance charges.
Note: This Taiwan Access Number has 99% coverage of the cities in Taiwan. To check availability in your area for Taiwan Access Number service, please call 1-877-482-5503.

How much do I need to pay for Taiwan Access Number?

It is a free feature that included in every plan.

How to get Taiwan Access Number?

It is a free feature that included in every plan. You only need to click here to view your "Taiwan Access Number".

What are the differences between Taiwan Access Number and Taiwan Local Number?

Taiwan Local Number is a unique number for you. Your family and friends in Taiwan can call you directly by this number and reach you.
Taiwan Access Number is a shared access number. Your family and friends in Taiwan can call this number first and then your iTalkBB 899 number to reach you.
Both the Taiwan Local Number and the Taiwan Access Number are Taipei telephone number starting with 02.

Do I need to pay toll charges for answering calls from Taiwan Access Number?

Answering calls from Taiwan Access Number is free if you are $24.99 Global Unlimited Plan users, or it's only $2 cents for users of other plan. The party in Taiwan will not have to pay for this long distance call.

Why can't I use Taiwan Access Number?

Currently Taiwan Access Number has 99% coverage of the cities in Taiwan. To check availability in your area for Taiwan Access Number service, please call 1-877-482-5503. For those who can't use Taiwan Access Number feature, we provide an alternative dial-back service. For more details, please call 1-877-482-5503.

Taiwan Local Number

What is Taiwan Local Number? How to get this feature?

Besides its regular number, every iTalkBB home phone can have a "virtual Taiwan local number". Your friends in Canada can call you by your regular phone number. And your family and friends in Taiwan can reach you by directly dialing this Taiwan Local Number without paying any international long distance charges. They can call you like calling people in their own city. This fantastic feature is only for $4.99/month. You may click hereto enable this feature". Or you may call our 24/7 customer support hotline 1-877-482-5503.

How to use the Taiwan Local Number?

After enabling the feature, you will get a Taiwan Local number starting with 02. Your family and friends in Taiwan can call you directly by this number with no international calling charges.

How to disable the Taiwan Local Number service?

No contract is required for this feature. You may cancel it at anytime you want. You mayclick hereto disable this feature.

How does iTalkBB charge the Taiwan Local Number feature?

You just need to pay a $4.99 monthly charge to have this feature. The billing cycle of the Taiwan Local Number is identical with your current plan.

Do I need to pay toll charges for answering calls from Taiwan Access Number?

When your friends and family call you using your iTalkBB “Taiwan Local Number”, it is free for you to receive calls.

What are the differences between Taiwan Access Number and Taiwan Local Number?

Taiwan Local Number is a unique number for you. Your family and friends in Taiwan can call you directly by this number and reach you.
Taiwan Access Number is a shared access number. Your family and friends in Taiwan can call this number first and then your iTalkBB 899 number to reach you.
Both the Taiwan Local Number and the Taiwan Access Number are Taipei telephone number starting with 02.

Hong Kong Local Number

What is Hong Kong Local Number? How to get this feature?

Besides its regular number, every iTalkBB home phone can have a "virtual Hong Kong local number". Your friends in Canada can call you by your regular phone number. And your family and friends in Hong Kong can reach you by directly dialing this Hong Kong Local Number without paying any international long distance charges. They can call you like calling people in their own city. This fantastic feature is only for $4.99/month. You mayclick hereto enable this feature. Or you may call our 24/7 customer support hotline 1-877-482-5503.

How to use the Hong Kong Local Number?

After enabling the feature, you will get a Hong Kong Local number. Your family and friends in Hong Kong can call you directly by this number with no international calling charges.

How to disable the Hong Kong Local Number service?

No contract is required for this feature. You may cancel it at anytime you want. You may
您可以click hereto disable this feature".

How does iTalkBB charge the Hong Kong Local Number feature?

You just need to pay a $4.99 monthly charge to have this feature. The billing cycle of the Hong Kong Local Number is identical with your current plan.

Do I need to pay toll charges for answering calls from Hong Kong Local Number?

When your friends and family call you using your iTalkBB “Hong Kong Local Number”, it is free for you to receive calls.

Travel-with-iTalkBB

When I was not at home, can I install the Phone Box somewhere else to make and receive calls?

Yes. Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. No matter you are moving to a new place or travelling abroad, you can take the iTalkBB Phone Box anywhere in the world. As long as you install it correctly and connect it with the internet, you can use it to make or receive phone calls easily from the same number and with the same rate.

If I move to another place, what should I do with my iTalkBB Home Phone service?

Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. No matter you are moving to a new place or travelling abroad, you can take the iTalkBB Phone Box anywhere in the world. As long as you install it correctly and connect it with the internet, you can use it to make or receive phone calls easily from the same number and with the same rate.
If you want to change your phone number with another area code, Please call our 24/7 customer support hotline 1-877-482-5503. It is completely free. And you don't need to exchange the device.

Billing & Account

How does iTalkBB handle monthly bill?

With iTalkBB'S secure account management site, you can easily view or print your detailed bill for every month online. You canclick hereto view your detailed phone usage and call records.  • On the first day of each billing cycle, iTalkBB will make one charge which includes current monthly fee, additional local/domestic long distance/international long distance charge from the previous month, and "Applicable Regulatory/Compliance Fees and Charges".
• Within one billing cycle, if additional local/domestic long distance/international long distance charge exceeds $20.00, your credit card will be automatically charged for $20.00 before the next billing cycle.

Will I receive a paper bill?

No. We will charge your credit card automatically every month. You don't need to receive bill and make payment by yourself.

How to view my bills online?

Click here to view your detailed bills. You can also download, print or email your bills.

What payment methods does iTalkBB accept?

We accept credit cards to make payment, including Visa, Master, American Express and Discover.

How to update my credit card information?

Click hereto update your credit card and contact information.

What will happen if iTalkBB is not able to charge through my credit card?

If iTalkBB is not able to put a charge through your credit card, your service would be interrupted at any time. To avoid this situation, please update your credit card. If your account already has an overdue balance, please make the payment after you updated your credit card information.

Why do I have multiple charges on one monthly bill?

Here are some possibilities:
 For new customers, your credit card has been charged with activation fee and shipping and handling fee during sign up. When you use your iTalkBB service for the first time, the monthly fee and "Applicable Regulatory/Compliance Fees and Charges" for the first month is automatically charged. Therefore, you will see 2 charges on your credit card statement during the first month.
 For all the unlimited calling plan users, iTalkBB will make one charge at the beginning of the month which includes current monthly fee, "Applicable Regulatory/Compliance Fees and Charges", and international long distance charge from the previous month. Within one billing cycle, if your long distance charge exceeds $20.00, your credit card will be automatically charged for $20.00 before the next billing cycle.
 If you are not an unlimited calling plan user, your credit card will be charged for the monthly fee and Applicable Regulatory/Compliance Fees and Charges when the account is established. Starts from the second billing cycle, your monthly payment will include monthly fee, Applicable Regulatory/Compliance Fees and Charges, and the local/domestic long distance/ international long distance charge from the previous month. Within one billing cycle, if your local/domestic long distance/international long distance charge exceeds $20.00, your credit card will be automatically charged for $20.00 before the next billing cycle.

What is the Applicable Regulatory/Compliance Fees and Charges?

The Applicable Regulatory/Compliance Fees and Charges is an additional charge above the basic monthly service fee. It includes porting cost, E911 charges, System Access Fee, HST paid to service and equipment providers, Do Not Call Cost, DID cost and other related regulatory fees which are collected by iTalkBB and paid over to related government departments. Unlike some other telecom companies changing the said fees and charges item by item, we charge a very low flat rate with all inclusive. For all iTalkBB Global Unlimited Plan customers, a flat rate of $3.88/month per phone line applies; for all iTalkBB Canada Unlimited Plan customers, a flat rate of $2.88/month per phone line applies.

How much is the iTalkBB service Applicable Regulatory/Compliance Fees and Charges?

For all iTalkBB Global Unlimited Plan customers, a flat rate of $3.88/month per phone line applies; for all iTalkBB Canada Unlimited Plan customers, a flat rate of $2.88/month per phone line applies.

What fees are included in the "Applicable Regulatory/Compliance Fees and Charges"?

It includes: A) Porting cost B) E911 charges C) System Access Fee D) HST paid to service and equipment providers E) Do Not Call Cos F) DID cost and other related regulatory fees

What are my monthly recurring costs?

Your recurring monthly charges include the monthly fee of the iTalkBB service plan you have subscribed, the Applicable Regulatory/Compliance Fees and Charges, and the toll charges from previous month (if any).

How are the Applicable Regulatory/Compliance Fees and Charges calculated?

For all iTalkBB Canada Unlimited Plan customers, a flat rate of $2.88/month per phone line applies. In your iTalkBB account, your monthly charges and the Applicable Regulatory/Compliance Fees and Charges are shown as two separate charges, whereas they are shown as a total that is charged to your credit card on your credit card statement. For all iTalkBB Global Unlimited Plan customers, a flat rate of $3.88/month per phone line applies. In your iTalkBB account, your monthly charges and the Applicable Regulatory/Compliance Fees and Charges are shown as two separate charges, whereas they are shown as a total that is charged to your credit card on your credit card statement.